Domestic Orders
As long as your Kiziks haven’t been worn outside and you’re within 30 days of your original order date, just follow these simple steps—we’ll make it right:
1. Start Your Return or Exchange
- Go to Kizik Returns and enter your Email address or Zip Code then the order number used to make your purchase.
In-Store Purchases:
If you purchased at a retail location and did not provide your email at checkout, please contact Customer Service:
Phone: (833) 675-0266
Include your Order Number from your receipt so we can assist you.
2. Choose Your Return Type
Answer a few quick questions and select whether you’d like to exchange or return your item.
3. Select Return Options
- FedEx Easy Returns (QR Code): $0.00
- Return Shipping Label (various carriers): $5.00 fee
Disclaimer:
- The QR Code option is free if you’re within 15 miles of a drop-off location.
- If a QR option is not available, a prepaid shipping label will be provided at no cost.
- If you need your label printed for you please reach out to customer service. We can print and mail the return shipping label to your home address at a $5.00 fee.
- Returning an exchange item — whether for a refund or to process a second, third, or subsequent exchange — will incur a $5.00 restocking fee.
Drop-off Locations for QR Code:
- FedEx Office & Print
- Any Kohl’s location
4. Pack & Drop Off Your Shoes
- Place your unworn Kiziks back in their original box with provided packing slip, seal it securely, and include only the shoes being returned.
- If using a QR Code, bring your box to a FedEx Office or Kohl’s location—no printing required.
- If using a printed shipping label, attach it to the package and drop it off with the carrier listed on your label.
Accessory Return Policy
All accessory purchases are eligible for in-store credit only. Refunds or exchanges are not available on accessory items.
International Orders
International orders may be subject to a return fee. Exchanges are not available for international orders.
Expect 4-6 business days shipping via DHL.